Terms

The agreement

These terms are between you and Rajoka Limited, company number 12069067, of 64b Yardley Green Road, Birmingham, England, B9 5QE, who operate HMO44 as a trading name. Using the service means accepting them. If you are signing up on behalf of a company, you are confirming you may agree to this on its behalf.

What the service does

HMO44 records your properties, certificates, safety checks and resident files, works out the dates you owe from what you enter, and produces the documents you hand over. It is a record keeping tool. It does not carry out inspections, submit anything to a council on your behalf, or make you compliant. See the disclaimer.

What you pay

£4.99 a month for each room your plan covers. Plans start at five rooms. There is no setup fee, and no charge for adding a support worker.

Your plan is a number you hold, not a count we take. It goes up when you add a room, which raises it to fit, and it comes down when you give a room up and tell us to lower it. We show you the new monthly figure before either happens.

Every change takes effect on your next payment date. Nothing is charged or refunded part way through a month, so a room added today costs nothing until then, and a room given up is still paid for in the month you gave it up.

The first 30 days are free. Prices may change, and we will tell you at least 30 days before a change takes effect.

If payment stops

Everything you have already recorded stays readable, and you can still download your evidence packs and resident files. What stops is adding new records. A failed payment gets seven days before that happens, so a card that expires while you are away does not cost you a week of work.

Your records are yours

You keep ownership of everything you enter. You can export it at any time as the documents the service produces, and you can ask us for a full copy. We do not sell it, share it or use it to train anything.

Using it properly

You are responsible for what you enter and for the people you invite onto your account. Give a worker only the properties and residents they need. Do not use the service to hold information you have no lawful reason to hold, and do not attempt to reach another organisation's records.

Ending it

You may stop at any time and you will not be charged again after the month you are in. We may suspend an account that is being used unlawfully, or close one after 30 days written notice. If we close your account we will give you a copy of your records.

Where we stand on liability

We provide the service with reasonable care and skill, and we do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

Beyond that, we are not liable for a penalty, a licence decision, a prosecution or any loss arising from your compliance obligations, because meeting those obligations is your responsibility and the service depends entirely on what you put into it. Our total liability in any twelve month period is limited to the fees you paid us in that period.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.